Identify and protect yourself from these common scams.
Scams cost Australian consumers, businesses and the economy hundreds of millions of dollars each year and cause serious emotional harm to victims and their families.
In 2021, combined scam losses reported to Scamwatch, banks and other government agencies was $1.8 billion. One third of victims do not report scams, so actual losses were well over $2 billion.
An indicator of this SMS scam is when you receive an SMS message sent from "Mum" or "Dad" asking for money to be transferred urgently.
The SMS scam messages may vary, however if you unexpectedly receive a message to send money to a family member, always call them on their trusted number (one you have previously spoken to them on) to confirm the message.
Adelaide Bank will never ask you to click on a link in an SMS text message to log on to online banking. Do not click on the link.
If you have received a suspicious SMS message claiming to be from us, you can forward it to us for investigation.
Please take care not to click on the link while doing so.
Alternatively, you can take a screenshot of the SMS message and email it to email@example.com
A remote access scam is when a scammer contacts you via phone, text or email claiming to be from a company you may be familiar with such as your bank, a utility company, telecommunication services (such as NBN) or a government agency.
Scammers will trick people into gaining access to their phone or computer providing them full access to personal information from a remote location. Scammers will try to convince you to install software on your computer or device to gain access to your personal and financial information.
Investment scams will be masked as an offer to purchase:
Scammers will create ‘opportunities’ with professional brochures, websites and advertisement. These mask fraudulent activities and trick individuals into taking up the offer.
Dating and romance scammers create fake profiles on real dating websites and social media platforms often using images and photos of identities they have stolen from other people.
Romance scammers will use their fake profile to try and enter online relationships in order to obtain money.
This includes puppy scams and buyer/seller disputes.
Unfortunately, scammers love online shopping too and can easily create very convincing yet fake websites for you to complete your purchases.
A key thing to look for is an unusual method of payment such as a wire transfer, prepaid cards or cheques. Online retailers would not ask you to make payments for goods through an online store via these methods.
Scammers call customers and appear to have previous knowledge of the customer. This is usually falsified information. They are convincing in detail and generally engineer the call to align with their claim to be from the Bank’s fraud or cyber security team.
They use a method called ‘call line identification overstamping’ (CLI overstamping).
CLI overstamping allows the person calling you to display a different number from the number they are calling from.
For example, an Australian company which operates an overseas call centre may overstamp their calls. These calls, that originate overseas, appear to be from an Australian number so that you recognise this number and return a call. CLI overstamping is legal in Australia and the Bank has no authority or ability to counteract it.
Please check our things to remember whenever you receive a call from anyone saying they are from the Bank.
Sensitive content: This content may be distressing for some due to topics related to sexual exploitation/extortion. It is recommended that you do not read further if you may be impacted by the content.
Sexual extortion, also known as sextortion, is a form of online blackmail. It's where someone tricks or coerces you into sending images of yourself, which may be of a sexual nature. They may use these images as-is or alter the images and threaten to share the images online with friends and family unless you agree to their demands. Victims often feel they have done something wrong. They think they will be punished by parents or carers, or prosecuted by police, if their actions are discovered.
Right now, Australia is experiencing a global trend of offenders mainly targeting teenage boys with requests to send sexual images and then threatening to share them unless they pay. In some instances, child victims are being forced to become money mules when they can no longer meet blackmail demands.
Sextortion can happen on any interactive service. It can include image and video sharing, instant messaging or social media apps.
If you are under the age of 18 and this has happened to you (or another young person you know), you are a victim of online child sexual abuse.
If you or another person is in a life threatening situation, please call 000.
To report or get help: ACCCE (Australian Centre to Counter Child Exploitation).