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Contact us

Based in Adelaide, South Australia, we’re here to help you any way we can. Here’s how to find us.

General enquiries

1300 652 220 (within Australia)
+61 8 8300 6000 (outside Australia)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST)*

*Excludes Christmas Day, Good Friday and Easter Sunday

Direct banking details

BSB: 610-101

SWIFT code: BENDAU3B

Street address: 80 Grenfell Street, Adelaide, South Australia, 5000

Postal address: GPO Box 1048, Adelaide, South Australia, 5001

ATM & branch banking

Adelaide Bank customers can visit Bendigo Bank ATMs and branches throughout Australia to conduct withdrawals and deposits, complete telegraphic transfers and for bank cheques.

Looking for specific contact details?

Financial difficulty assistance

If you are experiencing financial difficulty and would like to request assistance, call our Mortgage Help Centre on 1800 650 258.

For information on the assistance we provide, please read our Financial Difficulty Assistance guide.

Report a lost or stolen card

As soon as you realise your card has been lost or stolen, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day, Good Friday and Easter Sunday

Note:
It may take 5 days to receive your new card (within Australia).
For emergency replacement Visa cards, visit www.visa.com for a toll free number in the country you’re calling from.

Online Banking registration & technical support

Call 1300 135 481
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day and ANZAC Day.

Phone Banking (Express Line)

Call 08 8300 6361
All hours, every day.

Account balances and internal transfers only.

Closing your account

If you'd like to close an Adelaide Bank account, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

Alternatively, make an enquiry and we'll get in touch.

Resolve a complaint

We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.

Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.

Provide a compliment

We’re always keen to hear when one of our staff, team, or branches has provided exceptional service. Please use our online form to let us know.

Disputing a transaction

If you've come across a transaction you don't recognise, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day, Good Friday and Easter Sunday

Alternatively, you can download, complete and return our Electronic Transaction Dispute Form and we'll investigate and come back to you.

Please note it can take up to 45 days to receive an outcome.

Assistance with Deceased Estates

Among all the important things to take care of when a loved one passes away, sorting through bank matters is another thing to add to the list. As part of the Bendigo and Adelaide Bank Group, we offer assistance in dealing with the deceased's Estate. We are committed to helping you navigate through the process in an understanding and compassionate way.

Call us

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
© Copyright 2024 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879