Based in Adelaide, South Australia, we’re here to help you any way we can. Here’s how to find us.
General enquiries
1300 652 220 (within Australia)
+61 8 8300 6000 (outside Australia)
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST)*
*Excludes Christmas Day, Good Friday and Easter Sunday
Direct banking details
BSB: 610-101
SWIFT code: BENDAU3B
Street address: 80 Grenfell Street, Adelaide, South Australia, 5000
Postal address: GPO Box 1048, Adelaide, South Australia, 5001
ATM & branch banking
Adelaide Bank customers can visit Bendigo Bank ATMs and branches throughout Australia to conduct withdrawals and deposits, complete telegraphic transfers and for bank cheques.
Looking for specific contact details?
Financial difficulty assistance
If you are experiencing financial difficulty and would like to request assistance, call our Mortgage Help Centre on 1800 650 258.
For information on the assistance we provide, please read our Financial Difficulty Assistance guide.
Report a lost or stolen card
As soon as you realise your card has been lost or stolen, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*
*Excludes Christmas Day, Good Friday and Easter Sunday
Note:
It may take 5 days to receive your new card (within Australia).
For emergency replacement Visa cards, visit www.visa.com for a toll free number in the country you’re calling from.
Online Banking registration & technical support
Call 1300 135 481
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*
*Excludes Christmas Day and ANZAC Day.
Phone Banking (Express Line)
Call 08 8300 6361
All hours, every day.
Account balances and internal transfers only.
Closing your account
If you'd like to close an Adelaide Bank account, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*
Alternatively, make an enquiry and we'll get in touch.
Resolve a complaint
We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Provide a compliment
We’re always keen to hear when one of our staff, team, or branches has provided exceptional service. Please use our online form to let us know.
Disputing a transaction
If you've come across a transaction you don't recognise, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*
*Excludes Christmas Day, Good Friday and Easter Sunday
Alternatively, you can download, complete and return our Electronic Transaction Dispute Form and we'll investigate and come back to you.
Please note it can take up to 45 days to receive an outcome.
Assistance with Deceased Estates
Among all the important things to take care of when a loved one passes away, sorting through bank matters is another thing to add to the list. As part of the Bendigo and Adelaide Bank Group, we offer assistance in dealing with the deceased's Estate. We are committed to helping you navigate through the process in an understanding and compassionate way.
