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About us

Money is just the start of what we offer.

With care and understanding, we’ve spent over a century helping people buy homes and make their savings work harder. 

Whether you start your Adelaide Bank journey with an expert mortgage broker or deal with us direct, we'd love to take care of your banking needs.


Adelaide Bank was established in 1994, originating from the Co-operative Building Society of South Australia (the nation’s largest building society of the time).

In 2007, Adelaide Bank merged with Bendigo Bank to form Bendigo and Adelaide Bank Limited, a publicly listed and top 100 ASX company with more than 110,000 shareholders.

Backed by one of Australia's biggest banks

Our approach to the environment, society and corporate governance (ESG) is one of transparency and accountability.

Compliance and policies

At Adelaide Bank, we pride ourselves on our commitment to conduct business ethically and to the highest possible standard. In line with this commitment, we comply with a range of codes of practices outlined below. 

Banking Code of Practice

Adelaide Bank has adopted the Banking Code of Practice.

The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.

A copy of the Code is available to download and print. Further information on the Code is also available from the Australian Banking Association website.

The Banking Code Compliance Committee (BCCC), independently monitors bank’s compliance with the Banking Code of Practice. Further information about the BCCC can be found on its website.

ePayments Code

Adelaide Bank has adopted the ePayments Code (formally known as the Electronic Funds Transfer Code of Conduct).

Code of Operation for the Department of Human Services and the Department of Veterans' Affairs

The Code of Operation applies to the recovery of debts from Department of Human Services income support payments or Department of Veterans’ Affairs (DVA) Payments.

It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.

Code of Conduct

As part of the Bendigo and Adelaide Bank Group, we take pride in its reputation for dealing with stakeholders with integrity and respect. This Code of Conduct captures the spirit of the Group and provides a framework to guide our decisions, actions and behaviour.

Financial Claims Scheme

The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

Customer remediation

We regularly conduct reviews of our products and services to make sure we are delivering on our commitments for our customers.

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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
© Copyright 2024 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879