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Financial abuse

Understanding financial abuse

Financial abuse occurs when one person manipulates another to control their finances and property without their consent.

There are many types of financial abuse and it can happen to anyone, no matter how old, or how much money they have.

If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.

 

How we can help you

There are many different ways we can help you to regain control of your banking. Of course this will depend on your personal circumstances as everyone’s situation will be different.

Our staff will also ensure that we respect your privacy and confidentiality. We know that telling us about your circumstances may be difficult, and our goal is to minimise you repeating your story.

We have also established a specialised team who can help you, or your authorised representative, regain control of your finances. Our staff will protect your confidentiality and safety at all times.

  • Visit – any of our branches
  • Phone – 1300 023 583 between 8.30am and 5.00pm Mon-Fri Victorian time
  • If calling from overseas +61 3 5485 7911
  • Or complete our online form

If you or someone close to you is in immediate danger, dial 000.

 

Additional assistance

If you require further information or assistance please view our frequently asked questions or refer to our external agency listing.

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Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
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