Find out about our latest scam alerts and what to do if you've received a suspicious SMS.
We are committed to ensuring the security of our customer's money and personal information.
We have implemented advanced security measures to address the issues associated with banking online, but it is equally important that our customers treat the security of their personal computers just as seriously.
Cold calling scams - call line identification overstamping
Scammers are calling customers and appearing to be calling from within Australia.
They use a system called ‘call line identification overstamping’ (CLI overstamping). This is what makes the call appear to be operating within Australia, but they are not.
They are convincing with apparent previous knowledge of the customer. This is falsified information and they generally engineer the call to appear to be from the Bank's fraud or cyber security team.
Sometimes an SMS alert is also sent prior to the call that seemingly look like they are from Adelaide Bank. This is achieved using another method known as ‘alpha tags’ to make messages appear in a thread of legitimate messages from us. Unfortunately, there is currently no feasible way to intervene or prevent this from occurring.
Latitude data breach
A recent cyber-attack on Latitude Financial has resulted in the theft of personal information of customers, past customers and applicants across Australia and New Zealand.
Visit ID Care for more information about the breach.
A reminder to Adelaide Bank customers
- Never provide your Online Banking PIN or Online Banking password to anyone – in person, over the phone or online if they claim to work for your bank and have personal information about you.
- Never provide a caller with remove access to your computer.
- We will never ask you for your Online Banking PIN, password or SMS security code.
- We will never ask you to login to Online Banking via a link sent in an SMS or sent in an email.
- We may call from time to time and ask to verify your identity by asking for your verbal password. However, we will never ask you for any PIN, password or security code relating to your Online Banking. If you feel uncomfortable, you can always verify our contact details on our website and call us back.
If you have any concerns or have been a victim of an ID fraud www.idcare.org/contact/get-help is a free service offering expert help and support.
Latest alert - February 2023
Please be aware that criminals are currently promoting malicious links through search engines such as Google and Bing etc.
These malicious links can appear at the top of internet search results as Ad links with links similar to the real Adelaide Bank website address.
Please ensure you double-check any links in search results before clicking on them.
What to do if you have received a suspicious SMS text message
Never click on a link. Please forward it to 0429 557 997 or take a screenshot and email it to email@example.com and then delete the SMS text message. Please be aware you will not receive a personal response for any SMS text messages sent.