What is your name and current position?
Rachelle Greenshields, Senior Manager Third Party Banking Implementation

How long have you been with Adelaide Bank?
I started with the Co-op Building Society in 1989 and been here ever since!

Did the mortgage industry find you or did you find it?
I was working at a department store after leaving school not knowing what to do. My best friend’s mum worked at the Co-op Building Society and she mentioned there were some vacancies. I was just looking for something else, knowing I didn’t want to be in retail. So, I guess you could say the mortgage industry found me at a time when I was contemplating my future and considering my options.

What makes Adelaide Bank different to other banks?
Its culture and how it cares for its staff. Both prior to and during the COVID-19 pandemic, the Bank has offered flexible working arrangements and prioritised employee wellbeing initiatives to support the team in their personal and professional lives.

What’s something about Adelaide Bank that surprised you?
The variety of roles available across the Bank and the opportunities for career advancement. I began my career on the lower rungs of the ladder, but I’ve been afforded the chance to work through many different parts of the Bank. I’ve worked my way up and worked hard, some opportunities weren’t right and some have helped me progress, but I’ve also been proactive and looked for opportunities.

How has COVID-19 changed the way the Bank does business?
COVID-19 has had significant impacts on Australians in their way of life, how they work and how they manage their businesses. The Bank has been fully committed to supporting customers and communities, with measures designed to provide financial relief from COVID-19, as restrictions changed and the economy recovers.

The Bank responded to the COVID-19 pandemic to protect our safety and support us to continue to carry out our important roles from home or in a safe office environment. We also reviewed how we could continue to support our partners and the way they do business with their customers, leading to additional digital capabilities and an increased use of video technologies.

Looking back on your career, what is your proudest achievement?
There is not one specific achievement that requires calling out, but instead many along the way. However, becoming a senior manager is something I’m very proud of.

Some of the things I’ve enjoyed the most throughout my career in the mortgage industry has been the challenges and the variety of work and roles over the years.

Taking part in initiatives such as the Environmental Working group allowed me to examine a topic I’m personally passionate about, share that passion with fellow work colleagues and form some great friendships!

Looking back on your life, what is your proudest achievement?
Building a happy life. I love where I live, I have a gorgeous family, I’ve got my friends, my pets, my health and I’ve got a job that I love. Pretty much, being able to make all that happen!

Finish this sentence - If I wasn’t senior manager of Third-Party Banking Implementation, I’d be...
Working with animals, be that as a vet or raising heritage breed chickens.

What are Adelaide Bank’s values? Have they changed over the years?
They’ve changed over the years because they’ve needed to, but also to become more inclusive. Now there is recognition that it needs to be about everyone.

How does Adelaide Bank ensure all employees feel included?
By offering things for everyone, not just for a particular cohort of staff. Adelaide Bank offers different opportunities for us to learn throughout the year. For example, at the moment they’ve got information sessions for staff Super. With sessions like this, we’re informed and feel even more connected to the Bank.