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Credit Reporting Statement of Notifiable Matters

Notifiable Matters Statement

As part of assessing applications for credit and the management of credit facilities we provide, we disclose some of the personal information we collect about borrowers, and their credit facilities, to credit reporting bodies. This statement provides the name and contact details of the credit reporting bodies to whom we may disclose your personal information as well as information about certain rights you have.

If you fail to meet your payment obligations in relation to consumer credit, we may be entitled to disclose this to the credit reporting bodies we deal with.

You may request access to the credit eligibility information we hold about you, seek that your credit information or credit eligibility information be corrected, or make a complaint to us about a breach of credit reporting laws by us.

Disclosure to overseas recipients

In some cases we may need to share some of your information with organisations outside Australia. For example, when we use service providers located overseas to perform a function on our behalf.

We may share your information with overseas organisations that are located in the following countries:

  • Belgium
  • Bulgaria
  • Canada
  • Fiji
  • France
  • Germany
  • India
  • Indonesia
  • Ireland
  • Israel
  • Nauru
  • The Netherlands
  • New Zealand
  • Philippines
  • Singapore
  • Spain
  • UK
  • US

When we share your information with organisations overseas we ensure appropriate data handling and security measures are in place.

Our Credit Reporting Policy

This statement should be read together with our Credit Reporting Policy which is available on this website or by calling us.

It contains information about:

  • how you can access and seek correction of your credit eligibility information;
  • how you can seek correction of your credit information; and
  • how you can complain about a breach of the credit reporting laws by us and how we will deal with a complaint.

Credit reporting bodies we deal with

The credit reporting bodies we may disclose your personal information to, and their contact details, are:


PO Box 964
North Sydney NSW 2059
Public enquiries: 13 83 32


PO Box 7405
St Kilda Road
Melbourne VIC 3004
Public enquiries: 13 23 33


PO Box 1969
North Sydney NSW 2060
Public enquiries: 1300 783 684

The credit reporting bodies may include the information we disclose to them in reports they provide to credit providers to assist them to assess your credit worthiness.

You can obtain a copy of each credit reporting body’s Credit Reporting Policy from its website.

You can also request that credit reporting bodies:

  • not use your credit reporting information for the purposes of pre-screening of direct marketing by a credit provider; and
  • if you believe on reasonable grounds that you have been or are likely to be a victim of fraud, not use or disclose your credit reporting information.

Date of Publication - April 2023

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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
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