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Customers impacted by COVID-19

Adelaide Bank has supported customers through good and tough times for over 150 years, just as we’re here for you now. 

Financial assistance package

You may be able to apply for relief* on your:

  • Home loan, residential investment loan, or line of credit
  • Personal credit card

Financial difficulty assistance

We understand there may be times when your personal circumstances change. You may experience an unexpected event or changes outside of your control like losing your job, suffering an illness or injury.

As a result, if you can’t afford the minimum repayment on your loan or credit card, and would like us to consider if we can provide financial difficulty assistance, please contact us immediately. The sooner you contact us the sooner we can try to help you.

In many instances help can be provided quickly and efficiently over the phone.

Otherwise we may need to do a more detailed assessment of your personal and financial circumstances to identify how we might be able to help.

Financial difficulty assistance is available to you, whether you are an individual or joint account holder. If you have a joint account and are experiencing financial difficulty, we can assist you individually if you request it.

If you would like to apply for assistance, please contact our Mortgage Help Centre on 1300 650 259.

*Important information

Loan deferral impacts

We’re committed to supporting our customers through these challenging times as much as we possibly can, which may include loan deferrals.

This video explains the impact of possible changes to your repayments as part of a loan deferral.

Let our online calculator help you

You may like to use our online calculator to show the effect to repayments and total interest payable as a result of deferring and/or extending the loan term.

If you need further support, please contact our Mortgage Help Centre on 1300 650 259.

Load video
Animated video explaining your loan deferral options

Support information from the Australian Government

Visit the Australian Government website for more information on the Government's response to Coronavirus.

For Australian Government’s Economic Response visit the Treasury website.

*Based on your circumstances, you can defer your home loan repayments for an agreed time.

If you choose to do this, interest and fees will still be added to your loan balance during that time. Once the deferred period finishes, we’ll work with you on a plan to repay the amount you’ve deferred. This might involve increasing your minimum repayments for the deferred period, or extending the term of your loan.

As always, we’re here to help discuss your options and how they’ll affect you.

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Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
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