Skip to main content

COVID-19 assistance

Adelaide Bank has supported customers through good and tough times for over 150 years, just as we’re here for you now. We are doing our utmost to service every one of our valued customers during the COVID-19 pandemic.

Financial difficulty assistance

We understand the impact of the coronavirus (COVID-19) could affect you financially. The following financial assistance package is available for affected Bendigo and Adelaide Bank customers nationwide:

  • Home Loan and Business Loan customers can apply for relief on loans for up to six months*
  • Waiver of fees for the restructuring or consolidation of loans
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity

To apply for relief on home loans, contact our Mortgage Help Centre on 1300 650 259.

*Important information

Fixed home loan interest rate cut

Our fixed home loan interest rates have been cut by 0.4% for 1, 2 and 3-year terms, for owner occupiers and investors. See all fixed rates here. If you’d like to switch to a fixed rate, please call our customer service team on 1300 652 220.

General support

If you have general questions or need assistance with your banking options, please call our customer service team on 1300 652 220 or Secure email via Online Banking.

Account access

As always, you can access your accounts, check your balance, pay bills, change your PIN, and perform everyday transactions 24 hours a day via Online Banking or the Adelaide Bank app. To download the Adelaide Bank app visit the App Store (iPhone users) or Google Play (Android users).

Federal Government COVID-19 economic package

The Federal Government has announced a second stage COVID-19 economic package. We’ll make sure income support and other payments made by the Government are processed as quickly as possible.

More about COVID-19

For the latest health information visit the Department of Health Website, and for the latest travel information visit the Australian Border Force or Home Affairs website.

For Australian Government’s Economic Response visit the Treasury website.

Scams involving COVID-19

For information on how to keep yourself safe online visit Stay Smart Online website.

If you think you've been scammed, call us on 1300 652 220 immediately.

Based on your circumstances, you can defer your home loan repayments for up to six months.

If you choose to do this, interest and fees will still be added to your loan balance during that time.

Once the deferred period finishes, we’ll work with you on a plan to repay the amount you’ve deferred.

This might involve increasing your minimum repayments for the deferred period, or extending the term of your loan.

As always, we’re here to help discuss your options and how they’ll affect you.

Adelaide Bank logo.

Call us

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
© Copyright 2020 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879