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Resolve a complaint

We love to hear from you whether it's a compliment, suggestion or complaint. It's important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.

If you have a compliment, suggestion or complaint related to the products or services provided by the Bendigo and Adelaide Bank Group, any of our staff can assist you with the feedback. They will be objective and proactive in responding to you in order to achieve fair, reasonable and timely outcomes.

We ensure that all complaints are fully documented, investigated and resolved in a timely manner.

Contact Us

There are many ways to provide feedback to us:

  • In person - by speaking to a member of our staff
  • Over the phone – by calling 1300 652 220 from within Australia or +61 3 5445 0666 from overseas
    Mon to Fri 8am-8pm, Sat, Sun and public holidays 9am-4pm (CST)
  • Online – by completing our Feedback form

Further help is available

If you are not satisfied with the response provided, you can refer your complaint to our dedicated Customer Feedback Team, which is accessible to all customers of the Bendigo and Adelaide Bank Group:

If you are not satisfied with the response provided by our Customer Feedback Team, you have the option of referring the matter to the Customer Advocate who will impartially assess your complaint, keep you informed of progress and provide a response:

Alternatively (or following consideration by the Customer Advocate) you may refer your complaint directly to:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Phone: 1800 931 678
Fax: 03 9613 6399
Email: info@afca.org.au
www.afca.org.au

If your complaint relates to how we handle your personal information you can also contact:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
www.oaic.gov.au


Refer to the links below for additional information:

Preferred Contact Method
Preferred Contact Time

Adelaide Bank is part of the Bendigo and Adelaide Bank Group. We collect your personal information in order to respond to your enquiry and contact you; your personal information may be shared within the Group. This includes subsidiaries, related companies, agencies and franchises. To request access to your personal information, please contact 1300 652 220, or your nearest branch. For more information, please read our Privacy policy

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Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
© Copyright 2019 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879