Contact us

Based in Adelaide, South Australia, we’re here to help you any way we can. Here’s how to find us.

Adelaide Bank

BSB: 610-101
SWIFT code: BENDAU3B
Street address: 80 Grenfell Street, Adelaide, South Australia, 5000
Postal address: GPO Box 1048, Adelaide, South Australia, 5001

  • General enquiries

    Within Australia: Call 1300 652 220
    From overseas: Call +61 8 8300 6000

    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day, Good Friday and Easter Sunday

  • Report a lost or stolen card

    As soon as you realise your card has been lost or stolen call:
    1300 652 220 (within Australia)
    +61 8 8300 6000 (overseas).

    Help available all hours, every day.

    Note:
    It may take 5 days to receive your new card (within Australia).
    For emergency replacement Visa cards, visit www.visa.com for a toll free number in the in the country you’re calling from.

  • Online Banking registration & technical support

    Call 1300 135 481
    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day and ANZAC Day.

  • Phone Banking (Express Line)

    Call 1300 300 893
    All hours, every day.

  • Financial difficulty assistance

    Call 1300 650 259.
    Mon to Fri 8.30am-5pm (CST.

    For information on the assistance we provide, please read our Financial Difficulty Assistance guide.

  • Provide feedback or get help with resolving a complaint

    Within Australia: Call 1300 361 911.
    From overseas: Call +61 3 5485 7911.
    Mon to Fri 8am-4:30pm (CST).

    While we like to know when we do well, we’d also like to hear from you when we have not met your expectations. If you’d like information on how to lodge a complaint, please refer to the ‘How do I resolve a complaint?’ guide.

Branch Banking

Adelaide Bank customers can visit Bendigo Branch branches throughout Australia to conduct withdrawals and deposits, telegraphic transfers and for bank cheques. Click here to find your closest branch.

We’re committed to providing you with an easy and reliable banking experience, simply select the category that best suits your needs and complete your details.

For your security, we don’t provide information of a personal or account specific nature by email. If you have an account enquiry, please call our customer service team on 1300 652 220. If you’d prefer us to call you, please provide your details.

Great!

Please let us know the best phone number to reach you on and the time you’d like us to call.* We’ll be in touch within 24 hours. Alternatively you can speak to a member of our team. Just call 1300 788 730.*

* Adelaide Bank business hours only.

Please let us know the best phone number to reach you on and the time you’d like us to call. We’ll be in touch as soon as possible. Alternatively you can speak to a member of our team. Just call 1300 652 220. *

* Adelaide Bank business hours only.


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Please enter your salutation
Please enter your first name
Please enter your last name
Preferred contact method
and

Please be aware that emails may pass through unsecured channels and therefore may be viewed by an unauthorised party. By requesting an email response you acknowledge and understand this risk and authorise us to reply to you using the email address provided to us. If you would prefer, you can select the phone option provided above.