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Contact us

Based in Adelaide, South Australia, we’re here to help you any way we can. Here’s how to find us.

General enquiries

1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas).

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day, Good Friday and Easter Sunday

Direct banking details

BSB: 610-101

SWIFT code: BENDAU3B

Street address: 80 Grenfell Street, Adelaide, South Australia, 5000

Postal address: GPO Box 1048, Adelaide, South Australia, 5001

ATM & branch banking

Adelaide Bank customers can visit Bendigo Bank ATMs and branches throughout Australia to conduct withdrawals and deposits, complete telegraphic transfers and for bank cheques.

Looking for specific contact details?

Report a lost or stolen card

As soon as you realise your card has been lost or stolen, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day, Good Friday and Easter Sunday

Note:
It may take 5 days to receive your new card (within Australia).
For emergency replacement Visa cards, visit www.visa.com for a toll free number in the country you’re calling from.

Online Banking registration & technical support

Call 1300 135 481
Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day and ANZAC Day.

Phone Banking (Express Line)

Call 1300 300 893
All hours, every day.

Closing your account

If you'd like to close an Adelaide Bank account, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

Alternatively, make an enquiry and we'll get in touch.

Financial difficulty assistance

Call 1300 650 259.
Mon to Fri 8.30am-5pm (CST.

For information on the assistance we provide, please read our Financial Difficulty Assistance guide.

Provide feedback or get help with resolving a complaint

While we like to know when we do well, we'd also like to hear from you when we have not met your expectations.

To provide feedback or get help with resolving a complaint, call us on:
1300 361 911 (within Australia)
+61 3 5485 7911 (from overseas)
Mon to Fri 8am-4:30pm (CST).

For more information on how to resolve a complaint, please refer to our feedback enquiry form.

Disputing a transaction

If you've come across a transaction you don't recognise, call us on:
1300 652 220 (within Australia)
+61 8 8300 6000 (from overseas)

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST).*

*Excludes Christmas Day, Good Friday and Easter Sunday

Alternatively, you can download, complete and return our Electronic Transaction Dispute Form and we'll investigate and come back to you.

Please note it can take up to 45 days to receive an outcome.

Assistance with Deceased Estates

Among all the important things to take care of when a loved one passes away, sorting through bank matters is another thing to add to the list. As part of the Bendigo and Adelaide Bank Group, we offer assistance in dealing with the deceased's Estate. We are committed to helping you navigate through the process in an understanding and compassionate way.

Learn more about how we can help.

Understanding financial abuse

Financial abuse occurs when one person manipulates another to control their finances and property without their consent.

It can happen to anyone, no matter how old, or how much money they have.

As part of the Bendigo and Adelaide Bank Group, we recognise that it may be difficult for you to seek assistance and can provide you with support. If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.

If you or someone close to you is in immediate danger, dial 000.

Learn more about how we can help.

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Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
Copyright © 1995-2019 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879