Important information for customers affected by the current bushfire disaster.
Photo credit: DELWP
Adelaide Bank customers affected as a result of the bushfire emergency throughout Australia are being offered financial relief. The Bank has extended its bushfire assistance package in response to the current natural disaster which has seen homes lost and businesses impacted.
For affected customers, the key features of our Assistance Package include:
Affected Adelaide Bank customers can contact our Mortgage Help Centre on 1300 650 259 regarding financial hardship and applying for assistance. They can offer advice regarding the relief options for staff and customers experiencing hardship due to the disaster:
After Hours Assistance
Staff are available to support customers and provide assistance to those impacted. They can call 1300 652 200.
If you have an Adelaide Bank Insurance customer with a damaged home, rental building, car or other property please encourage them to get in touch with us. We can help make a claim or offer advice. To make a claim on an Adelaide Bank insurance policy, please advise customers to call 13 24 80.