About us

Money is just the start of what banking should offer.

With care and understanding, we’ve spent over a century helping people buy homes and make their savings work harder.  We’ve done this by offering smart, competitive products and service that reflects how highly we value our customers.

Whether you start your Adelaide Bank journey via an expert mortgage broker or deal with us direct, we’d love to take care of your banking needs.

Together we can achieve the future you’re aiming for.

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Adelaide Bank was established in 1994, originating from the Co-operative Building Society of South Australia (the nation’s largest building society of the time).

In 2007, Adelaide Bank merged with Bendigo Bank to form Bendigo and Adelaide Bank Limited. A publicly listed company with over 90,000 shareholders, Bendigo and Adelaide Bank Limited is a top 60 ASX listed company.

Driven by innovation and exceptional service levels, Adelaide Bank distributes its products through mortgage industry partnerships.

As a division of Bendigo and Adelaide Bank Ltd, Adelaide Bank follows the Code of Banking Practice.

This voluntary code provide guidelines for good banking practice between banks and their individual, and small business, customers.

The Code applies to any financial product or service supplied by Adelaide Bank to an individual or small business and requires extensive disclosure of information by us to guarantors.

The Code requires us to:

  • Exercise the care and skill of a prudent banker in relation to credit assessment before offering a new credit facility or increasing and existing facility
  • Accept and process a customer’s request to cancel a Direct Debit or a complaint or unauthorised or irregular transactions, without referring the customer to the debit user first
  • Process a claim for a chargeback right for credit card and debit card customers within a specified time and manner
  • Publish Family Law Guidelines.

View the Code of Conduct and Customer Feedback Management Policy.

Download the Code of Banking Practice [PDF, 6831.15 KB].

Download the Family Law Guidelines [PDF, 68.8 KB].

For further information about the Code of Banking Practice visit the Australian Bankers Association website.

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Sat,Sun & Public Holidays 9am-4pm (CST)

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