Our approach to sustainability
We are driving action towards a resilient and sustainable future to grow the prosperity of our people, customers, communities and the environment.
Our focus areas
Climate change
We are committed to playing our part as we navigate climate change and an economy in transition.
Customer experience and wellbeing
A relationship-driven bank driving positive customer experiences with community at the heart of who we are and why we exist
Data privacy and security
The privacy, safety and security of our customers and their data is of the utmost importance to us.
Financial crime risk
We continue to innovate and improve protections against online fraud for our customers and the Bank.
Thiving communities
We believe in enabling communities to flourish. This belief underpins our profit-with-purpose, social enterprise Community Bank model.
Governance, conduct and ethics
Maintaining a values-driven, risk-oriented culture and conducting business ethically are foundational to Bendigo Bank’s mission to feed into prosperity.
Our approach and policies
Sustainable procurement
Wherever possible, we seek to make further contributions to local economies by sourcing products and services from nearby businesses.
Financial abuse
We have a specialised team that can help you, or your authorised representative, to regain control of your finances.
Vulnerable customer support
We understand that life throws us curveballs that sometimes we don't see coming. These curveballs can come at any one of us, in all sorts of situations and at different times in our lives.
