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Natural disaster assistance package

During times of natural disaster, we're here to help our customers and communities in need.

How we can help

Our assistance package is for customers affected by natural disasters. These could include events such as bushfires, floods, storms, droughts and tropical cyclones.

We understand our customers will have different needs. Assistance may come in the form of help with loans, insurance claims, or accessing funds.

As natural disasters occur, we will update this page with relevant information. 

We're here to help you.

Customers affected by the Queensland and New South Wales Floods

We understand the impact of storms and flood waters in Queensland and New South Wales will have on our customers. An assistance package has been created to help those in need. 

Assistance may include:

  • Home Loan customers can apply for relief on loans for up to three months
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs

Financial assistance 

For our customers needing financial assistance, we advise you to:

Insurance

If you are a CGU Insurance customer, we can help you to make a claim or offer advice. To make a claim on your policy, please call 13 24 80.

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Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
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