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Upcoming changes that will impact you

In December 2025, we will be transitioning your current products and services to our recently launched new products and services or other equivalent products and services.

To understand how the changes being made as part of the transition impact you and your products and services, please refer to the communications we have sent you. Copies of the Changes Booklets we prepared and distributed in May 2025 and copies of the terms and conditions documents referred to in them are available below. Please keep in mind that some of the information included in the Changes Booklets or the terms and conditions documents may have been updated by the more recent communications sent to you.

The transition will take place between 9 p.m. (AEDT) on Friday 5 December 2025 and 9 p.m. (AEDT) on Sunday 7 December 2025.

You will not have access to your funds during this transition period. This includes ATM, EFTPOS and any online services such as online banking. We recommend you plan ahead to make essential purchases outside of this transition period.

If you have any questions regarding the changes we are here to help. Please contact us on (08) 8201 9866 or email us at migration.careteam@bendigoadelaide.com.au

Changes Booklets

Note: The copy of the Payment Facilities Terms and Conditions included in the Changes Booklet was incorrectly dated 16 October 2025. The terms and conditions included were correct.

The following documents are only relevant if we have told you that your home loan is moving to a Bendigo Bank home loan.

The following documents are only relevant if you have a deposit account and we have told you that your deposit account is moving to a Bendigo Bank deposit account.

You must be familiar with the Terms and Conditions of Online Banking relevant to your account prior to using this service.

If you are unclear about any term or conditions, please call the phone number on your statement for assistance.

Please see our Privacy Policy page for more information on how we use and store your private data. To view this page, select it from the left hand navigation links.

We acknowledge the Traditional Owners and Custodians of the land where we live, learn and work. We pay our respects to all First Nations peoples and acknowledge Elders past and present.

© Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879.

Online Banking is provided by Adelaide Bank, a division of Bendigo and Adelaide Bank Limited. The products and services on this website are only available to Australian residents and are subject to Australian law. To the extent permitted by law, the Bank does not accept liability for loss or damage to any person using or relying on information on this website or accessed through this website. If the Bank is liable despite this exclusion, the Bank limits its liability (to the extent permitted by law) to the resupply of such information. The Bank does not accept any liability for information on third-party websites linked to this website. You access and use those websites at your own risk.

Online Banking is provided by Adelaide Bank a division of Bendigo and Adelaide Bank Limited ABN 11 068 049 178. AFSL/Australian Credit Licence 237879.