Welcome to Online Banking
We've introduced a fresh new look with easy navigation, updated security and enhanced mobile access. The layout of Online Banking is now even more inviting, making it easier for you to navigate, transact on your account and find the information you need whenever it suits you. There are a number of enhancements to Online Banking, aimed at improving the way you interact with us. The following information lists the main changes we've made.
Online Banking Overview
What's changed FAQs
Here are the answers to frequently asked questions about the new Online Banking.
No, there will be no changes to the details you use to logon to Online Banking. For our existing Online Banking users, your customer number and existing Personal Access Code is used to logon. However the logon screen will look slightly different. Your Personal Access Code is now referred to as Password and the scramble pad has been removed making it easier to enter your password, but is still as secure as before.
It’s easy. Just call 1300 135 481 to register and make sure you have your customer number handy. A temporary password is provided and access is immediate.
Yes, you now have the option to personalise your password. Once logged in, access ‘My Profile’ on the top right hand corner of the page and follow the prompts to change your password. We recommend that you change your password on a regular basis as an additional secure practice.
We’ve made these changes to bring you a better Online Banking experience. Our new Online Banking is easier for you to navigate, transact on your account and find the information you need whenever it suits you. We’ve introduced new features, giving you more control such as managing your own daily limit.
Yes. To ensure you will be able to access the new Online Banking you should update any bookmarks or favorites that you have set.
Yes, there are no changes to any of the future scheduled payments or payee details that you have already set up within Online Banking.
Yes, we’ve introduced Mobile Banking which means you have access to your accounts in a smart phone or tablet friendly format. To access, simply visit the site from your mobile device or click on the Switch to Mobile Banking link from the Online Banking logon screen.
No, we haven’t launched an App at this stage. We are working towards providing you with an innovative App in the future.
You must be familiar with the Terms and Conditions of Online Banking relevant to your account prior to using this service.
If you are unclear about any term or conditions, please call the phone number on your statement for assistance.
© Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879.
Online Banking is provided by Adelaide Bank, a division of Bendigo and Adelaide Bank Limited. The products and services on this website are only available to Australian residents and are subject to Australian law. To the extent permitted by law, the Bank does not accept liability for loss or damage to any person using or relying on information on this website or accessed through this website. If the Bank is liable despite this exclusion, the Bank limits its liability (to the extent permitted by law) to the resupply of such information. The Bank does not accept any liability for information on third-party websites linked to this website. You access and use those websites at your own risk.