Skip to main content

Flood assistance

Important information for customers affected by the current floods in NSW.

NSW floods

The Bank has implemented a Flood Assistance Package for impacted customers to ease the financial burden on borrowers.

The key features of the Assistance Package for flood and storm affected customers include:

  • Home Loan customers can apply for relief on loans for up to three months
  • Credit card customers can apply for a temporary emergency credit card limit increase
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs

Affected customers are advised to contact our Mortgage Help Centre on 1300 650 259 regarding financial hardship and applying for assistance or visit our support page.

Government assistance

NSW residents adversely affected by the flooding can claim Government relief payments of $1,000 per adult and $400 for each child younger than 16 years of age by calling Services Australia on 180 22 66 or visiting the Services Australia website.

Lifeline's 24/7 telephone crisis support service is available on 13 11 14.

Adelaide Bank logo.

Call us

Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Please read the applicable Disclosure Documents before acquiring any product described on this website. Please also review our Financial Services Guide (FSG) before accessing information on this website. Information on this page can change without notice to you.
© Copyright 2021 Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879