Important information for customers affected by the current floods in NSW.
Help for customers
The Bank has implemented a Flood Assistance Package for impacted customers to ease the financial burden on borrowers.
The key features of the Assistance Package for flood and storm affected customers include:
- Home Loan customers can apply for relief on loans for up to three months
- Credit card customers can apply for a temporary emergency credit card limit increase
- No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
- Existing customers with home and contents insured through CGU Insurance can apply for emergency funds and temporary accommodation costs
NSW residents adversely affected by the flooding can claim Government relief payments of $1,000 per adult and $400 for each child younger than 16 years of age by calling Services Australia on 180 22 66 or visiting the Services Australia website.
Lifeline's 24/7 telephone crisis support service is available on 13 11 14.