General enquiries

Adelaide Bank

BSB: 610-101
SWIFT code: BENDAU3B
Street address: 80 Grenfell Street, Adelaide, South Australia, 5000
Postal address: GPO Box 1048, Adelaide, South Australia, 5001

  • General enquiries

    Within Australia: Call 1300 652 220
    From overseas: Call +61 8 8300 6000

    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day, Good Friday and Easter Sunday

  • Report a lost or stolen card

    As soon as you realise your card has been lost or stolen call:
    1300 652 220 (within Australia)
    +61 8 8300 6000 (overseas).

    Help available all hours, every day.

    Note:
    It may take 5 days to receive your new card (within Australia).
    For emergency replacement Visa cards, visit www.visa.com for a toll free number in the country you’re calling from.

  • Online Banking registration & technical support

    Call 1300 135 481
    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day and ANZAC Day.

  • Phone Banking (Express Line)

    Call 1300 300 893
    All hours, every day.

  • Financial difficulty assistance

    Call 1300 650 259.
    Mon to Fri 8.30am-5pm (CST.

    For information on the assistance we provide, please read our Financial Difficulty Assistance guide.

  • Provide feedback or get help with resolving a complaint

    Within Australia: Call 1300 361 911.
    From overseas: Call +61 3 5485 7911.
    Mon to Fri 8am-4:30pm (CST).

    While we like to know when we do well, we’d also like to hear from you when we have not met your expectations. If you’d like information on how to lodge a complaint, please refer to the ‘How do I resolve a complaint?’ guide.

  • Understanding financial abuse

    Financial abuse occurs when one person manipulates another to control their finances and property without their consent.

    It can happen to anyone, no matter how old, or how much money they have.

    As part of the Bendigo and Adelaide Bank group, we recognise that it may be difficult for you to seek assistance and can provide you with support. If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.

    If there is a threat to you or your family, dial 000.

    Learn more about how we can help.