General enquiries

Adelaide Bank

BSB: 610-101
Street address: 80 Grenfell Street, Adelaide, South Australia, 5000
Postal address: GPO Box 1048, Adelaide, South Australia, 5001

  • General enquiries

    Within Australia: Call 1300 652 220
    From overseas: Call +61 8 8300 6000

    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day, Good Friday and Easter Sunday

  • Report a lost or stolen card

    As soon as you realise your card has been lost or stolen call:
    1300 652 220 (within Australia)
    +61 8 8300 6000 (overseas).

    Help available all hours, every day.

    It may take 5 days to receive your new card (within Australia).
    For emergency replacement Visa cards, visit for a toll free number in the country you’re calling from.

  • Online Banking registration & technical support

    Call 1300 135 481
    Mon to Fri 8am-8pm (CST)
    Sat, Sun and public holidays 9am-4pm (CST).*

    *Excludes Christmas Day and ANZAC Day.

  • Phone Banking (Express Line)

    Call 1300 300 893
    All hours, every day.

  • Financial difficulty assistance

    Call 1300 650 259.
    Mon to Fri 8.30am-5pm (CST.

    For information on the assistance we provide, please read our Financial Difficulty Assistance guide.

  • Provide feedback or get help with resolving a complaint

    Within Australia: Call 1300 361 911.
    From overseas: Call +61 3 5485 7911.
    Mon to Fri 8am-4:30pm (CST).

    While we like to know when we do well, we’d also like to hear from you when we have not met your expectations. If you’d like information on how to lodge a complaint, please refer to the ‘How do I resolve a complaint?’ guide.