ONLINE BANKING

Online Banking is provided by Adelaide Bank a
division of Bendigo and Adelaide Bank Limited
ABN 11 068 049 178. AFSL/Australian Credit Licence 237879.

Available 24 hours a day, 7 days a week, Online Banking is convenient, secure, simple to use, and easy to navigate. The following are just a few of the features and benefits available to our Online Banking users.

Our features:
Our benefits:

And with our recent upgrades to Online Banking we also offer you a dedicated Help screen for every function should you require more information.

Account Summary (Home)
Once you have successfully entered your Customer Number and Online Banking Password, you may see some screens that contain either promotional or instruction-based messages before your Account Summary screen is displayed.

The main screen (Home page) of Online Banking is your Account Summary. This screen displays all of your accounts and current balances. It also shows you when you last logged on, the time of that session, and any Pending Payments you may have.

We also offer a Quick Links function located at the bottom of your screen, where you have instant access to the following functions:

Transfers & BPAY
The Transfers & BPAY screen makes it easy to transfer money via AnyPay, or pay your bills via BPAY.

Transfer Money (AnyPay)
All Online Banking customers automatically have access to the bank’s AnyPay facility. This facility allows you to transfer money from one of your accounts to any other account with an Australian BSB and Account Number.
The following functions are available through AnyPay:

How do I redraw my money?
The redraw facility available on all of our home loans allows you to access any additional payments you’ve made to your home loan free of charge, 24 hours a day, 7 days a week, using Online Banking.

Things to consider
What you should know about redraw:

How to perform a redraw
Redraw is automatically available via Online Banking on your home loan. Simply select your home loan account as the ‘From account’ when performing a funds transfer in Online Banking.

If your loan with us has an offset account, the redraw funds from your loan will be available in your offset account immediately. Alternatively, if you Redraw funds to other financial institution, it may take up to two business days for your funds to be available.

BPAY
BPAY is one of Australia's most popular bill payment services, allowing you to pay multiple bills at the same time and schedule future-dated payments in advance. And with Online Banking we’ve made the management of your BPAY payments even easier with the following features:
The name of the Billers can be modified (if needed) to accurately identify different accounts with the same Biller.

International Transfer
The International Transfer feature allows you to request funds to be transferred from your account to an overseas account. You can make the transfer in Australian Dollars or choose from our list of foreign currencies. Simply complete the online form and we’ll take care of the rest.

Before requesting an International Transfer you may wish to consider:

BatchPay
Ideally designed for small business payroll, batch payments (Batches) are a handy function if you wish to transfer money to multiple bank accounts within your own bank or other Australian financial institutions.
Batch files can be imported from your own software and you can easily set up templates to use time and time again. Supported software file format is Cemtex.

Mail
If you need help or advice at any time, you can securely email us via the Mail screen in Online Banking. When the Customer Service Team responds to your email, you will be prompted to view new messages when you next log on. All emails to and from the bank can be viewed in your Mail screen.
Please note that on occasion we may send you a secure mail message notifying you of updates or new features within Online Banking.

Other Services
This screen displays other options available you to you within Online Banking, including:

*A cheque book is only available on certain accounts. Please call us if you require more information.

Would you like assistance?
If you are unsure how to use Online Banking or require further information on any of the features available, please contact our Customer Service Team on 1300 135 481.


® Registered to BPAY Pty Ltd ABN 69 079 137 518