If you haven’t already registered for Online Banking, you’ll need to call 1300 135 481.
Make sure you have your Customer Number and account details ready. Once we verify your personal details over the phone, we’ll give you a temporary Password.
Next step is to login using your Customer Number and Password (if you are using a temporary Password, you will then be prompted to change your temporary Password to something you will easily remember). It’s important to note that everyone has their own individual Customer Number so even if you have a joint account, your Customer Number is unique to you.
You can always update your Password at any time via Online Banking with SMS Authentication.
To protect your security in the best possible way, we have put together some Password rules for you to follow when setting up or changing your Online Banking Password:
If after you enter your Password you receive an error message, please double check your Customer Number and Password before trying once more.
For security purposes, if you enter the wrong Customer Number or Password three times your account access will be blocked. Please call us as we can easily reset your Password and unblock your access over the phone.
SMS Authentication is a security measure using your mobile phone to confirm certain transactions that enable you to:
How does it work?
A system generated SMS message containing an authorisation code is sent to you when you perform any of the above actions in Online Banking.
Once the authorisation code is received, you will enter it into the required field in Online Banking and their request is immediately updated.
Your mobile details will need to be provided and verified by you to enable SMS Authentication.
To protect your security when transferring funds and paying bills online, you are required to set a Daily Limit. A Daily Limit applies to transfers via AnyPay, BPAY and BatchPay, and is the maximum amount of money you can withdraw from your accounts online in a 24 hour period.
If you are a new customer, your Daily Limit will default to $5,000.
You can change your Daily Limit at any time via Online Banking. Once logged in, click on My Profile located on the top right hand corner. The select the Limit tab, select your new Limit Value and you will receive a SMS authentication to complete the change for immediate access. Visit our Daily Limit Help page for more information.
Keeping your Customer Number and Password secure is extremely important so make sure you protect them at all times when you are logging on and accessing Online Banking.
A few tips to staying safe: