If the Bank has addressed your complaint and you remain dissatisfied you have every right to contact the Financial Ombudsman Service (FOS).

The Ombudsman's role is to take on cases only after you have exhausted the complaint procedures within Adelaide Bank.

The Ombudsman operates independently of the Bank for the benefit of Bank customers, and their services are free of charge to you.

You can contact the Ombudsman by phone, fax, mail or online at www.fos.org.au.