We acknowledge at times that we may not meet your expectations.
If you are dissatisfied about any product or service, for whatever reason,
we'd like to hear from you.
To lodge a complaint, please click on the complaint form link below.
Complaint Form
Once we receive your complaint we'll get onto it right away.
You can expect an answer from us within 48 hours.
Should the matter require more detailed investigation,
we'll contact you as promised with an estimate of how long it'll take to give you a
thorough reply.
Following our response to your complaint,
if you remain dissatisfied you are entitled to refer
your complaint to the offices of the Financial
Ombudsman Service. For more information about how this works please
click below.
Financial Ombudsman Service | |
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