Verified by Visa

Enter your existing Visa card number

Confirm your identity by verifying your account information, including your customer number. Your customer number is the number you enter to log in to online banking. It can be located on the top of your statement. This is not your account number.

You’ll then be asked to set a unique password and personal message. Make sure you remember this password, as you will need it each time you shop with a participating retailer.

A confirmation page will then be displayed and your card will be registered for the service.

When finalising your purchase with the participating retailer, you’ll be prompted to enter your password and confirm your personal message (as below).

Your secure online transaction is then complete.

Alternatively, when you first shop at a participating retailer, you’ll be prompted to register for the service.

Whichever way you choose to register, you will need your Adelaide Bank Visa card and your customer number with you.

Your customer number is the same as your Online Banking log-on.

If you’re having problems locating your customer number, you can call 1300 652 220 for assistance.

Why should I use Verified by Visa?

Verified by Visa is a free service that protects your card against unauthorised transactions, giving you confidence when shopping online with your Adelaide Bank Visa card. Your transaction will only be authorised when you supply your Verified by Visa password.

How does Verified by Visa protect me?

Verified by Visa lets you use a unique password while making purchases online – giving you the added assurance that only you can use your Adelaide Bank Visa card. If the correct password is not entered, the purchase will not go through.

Is Verified by Visa easy to use?

Yes. When you make an online purchase and enter your Adelaide Bank Visa card details, a screen from Adelaide Bank will appear and prompt you for your password. After reviewing the details of your purchase, you simply enter your password to complete the transaction.

Will I need a new Visa Card to use Verified by Visa?

No. Verified by Visa works with your existing Adelaide Bank Visa card.

How do I register for Verified by Visa?

Two easy ways to register

1.Choose to pre-register for Verified by Visa here - follow the prompts, read the terms and conditions and complete your registration.

2.Wait until prompted by the first participating online retailer you shop with.
Whichever way you choose to register, you’ll be required to set a password to help verify your transactions.

Can additional cardholders shop with Verified by Visa once I register?

If there are multiple cardholders, each cardholder will need to enrol for Verified by Visa in order to shop online with participating retailers.

Do all online retailers participate in Verified by Visa?

No, at this point a small number of online retailers participate in the programs. However, more and more retailers are registering to ensure their customers are protected. Registered retailers will display the MasterCard SecureCode or Verified by Visa logo on their website. You may have noticed the logos on such sites as www.tigerairways.com.au, www.bunnings.com.au or www.giftcards.com.au.
In time, all retailers will be required to sign-up for these services.

Can I continue to shop online with my Adelaide Bank Visa Card if the retailer is not registered for Verified by Visa?

You can still shop online with non-participating retailers using your Adelaide Bank Visa card – it will just be without the added layer of security offered by Verified by Visa.

What happens if I forget my Verified by Visa password?

If you forget your password, you can return to this page and click on ‘Register Now’. You’ll be able to re-register for Verified by Visa and create a new password. If you need help, please call 1300 652 220 for assistance.

Will Verified by Visa add any additional fees to my account?

No - this service is free. However, during the registration process, a one dollar (US) authorisation will be placed on hold on your account. This is only to verify that your account is open and active during registration. This amount will be credited back to your account within 9 business days.

If you require this amount to be re-credited to your account before this time, please contact Customer Service 1300 652 220 for assistance.

For more information on Verified by Visa:

Click here for more Frequently Asked Questions.
Click here for Verified by Visa Terms and Conditions.

Contact us 

If you have any further questions, please call the customer service team on the details below. 

	1300 652 220  Monday to Friday 8am - 8pm (CST)  Saturday 9am - 6pm (CST)  Sunday 10am - 6pm (CST)
	Complete our enquiry form