I’m unable to logon - I get a message stating ‘Invalid Customer Number and/or Password’. What am I doing wrong?
Chances are you are miss-keying or entering a wrong Customer Number or Password. So first make sure you have your correct Customer Number – in most cases it can be found on the top right hand corner of your statement of account, for example 001234567.
With a joint account these can sometimes be mixed up as although the account is in both names, each account holder has their own personal Customer Number.
Also make sure you are only entering the numerical digits (don’t enter the account ledger i.e. ML01).
Next ensure you are entering your Password correctly, paying particular attention to your capitals and numbers.
If you are still having difficulties or need to clarify your Customer Number, please call us on 1300 135 481.
When I click on the link ‘Log in here’ nothing happens. What do I need to do?
Online Banking will always open in a new browser window, so if you have pop-up blocker software installed on your computer it may prevent the new window from opening. You may need to allow the website to open a new page, or disable the pop-up blocker temporarily so you can access Online Banking.
I'm logged on to Online Banking and need assistance with the various functions.
Online Banking features an extensive, easy to understand Help page for each function.
Simply select the Help button at the top right of the screen you're in and you will immediately view useful information relating to that function. Of course if you still require assistance, please call us.
I was transferring funds and I got disconnected from the Internet, how can I be sure the transfer worked?
First you’ll need to logon again and review the transaction history screen for the appropriate account. If your transaction in question is displayed you can be certain is has gone through.
You can also click on the Other Services button and then the Session Summary button; you can now review the details for the previous login and view all previous transfers leaving your account.
I’m having trouble seeing the graphics.
If you can’t see the graphics on any page within Online Banking, simply press the F5 key while holding down the CTRL key – this should refresh your page and load all the required graphics.
How do I increase the font size?
The font size can be increased by holding down the CTRL key on your keyboard and scrolling the mouse wheel up and down until you find an appropriate size for you.
How do I print the webpage?
If you require a print out of a page, you’ll need to open the printer options window. This can be done by holding the CTRL key on your keyboard and pressing P. You can also press the F11 key - this will display a menu bar from which you can click on the printer icon.