Welcome to Online Banking

We've introduced a fresh new look with easy navigation, updated security and enhanced mobile access. The layout of Online Banking is now even more inviting, making it easier for you to navigate, transact on your account and find the information you need whenever it suits you. There are a number of enhancements to Online Banking, aimed at improving the way you interact with us. The following information lists the main changes we've made.

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How do I use Online Banking?


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 Demonstration



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 Logging in



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 Account management



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 Transfers and BPAY



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 Batch payments



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 Secure mail



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 Other services


 
   

What's changed FAQs

Here are the answers to frequently asked questions about the new Online Banking.

Will my login or password change?

No, there will be no changes to the details you use to logon to Online Banking. For our existing Online Banking users, your customer number and existing Personal Access Code is used to logon. However the logon screen will look slightly different. Your Personal Access Code is now referred to as Password and the scramble pad has been removed making it easier to enter your password, but is still as secure as before.

I don’t currently have access, how do I get started?

It’s easy. Just call 1300 135 481 to register and make sure you have your customer number handy. A temporary password is provided and access is immediate.

Can I change my password?

Yes, you now have the option to personalise your password. Once logged in, access ‘My Profile’ on the top right hand corner of the page and follow the prompts to change your password. We recommend that you change your password on a regular basis as an additional secure practice.

Why are you changing Online Banking?

We’ve made these changes to bring you a better Online Banking experience. Our new Online Banking is easier for you to navigate, transact on your account and find the information you need whenever it suits you. We’ve introduced new features, giving you more control such as managing your own daily limit.

I have a bookmark set. Will this change?

Yes. To ensure you will be able to access the new Online Banking you should update any bookmarks or favorites that you have set.

I have future payments already set up within Online Banking. Will these carry over?

Yes, there are no changes to any of the future scheduled payments or payee details that you have already set up within Online Banking.

Can I access Online Banking from my iPad or mobile phone?

Yes, we’ve introduced Mobile Banking which means you have access to your accounts in a smart phone or tablet friendly format. To access, simply visit the site from your mobile device or click on the Switch to Mobile Banking link from the Online Banking logon screen.

Is there an App I can download and use on my mobile phone?

No, we haven’t launched an App at this stage. We are working towards providing you with an innovative App in the future.