How do I keep my account secure?

We understand how important the security and confidentiality of your information is to you,
which is why we take internet security very seriously and have made every attempt to ensure your private information is protected.

Our aim is to protect you against the threats associated with internet fraud. However, it is important that you take care to guard your own information.

Contact us immediately on 1300 652 220 if you believe your account, personal identification number (PIN) or personal access code (PAC) has been compromised.

What we do to keep your information secure 

Cards

  • We have systems in place to monitor card transactions to identify suspicious activity and minimise fraud losses.
  • We will contact you to verify suspicious transactions either by phone or SMS.
  • We may place a temporary stop on your account to prevent further fraud spend if we cannot contact you.
  • We issue Chip cards to prevent counterfeit cards being produced by fraudsters.

Online Banking

The scramble pad provides additional authentication and added security to protect you from unknown software which may be installed on your computer that can record the numbers that are keyed into Online Banking.  All customers must use the scramble pad to enter their PAC, which is located on the Online Banking login screen.

  • The scramble pad uses letters that are randomly generated and correspond to a numeric digit, see example below.

scrampad 

As an example, if your Personal Access Code was 1234, the letters you would type into the PAC field on the Online Banking login screen would be U T J D.
To ensure your account information is only accessible by you our Online Banking services employ a secure login process, known as SSL. With SSL all information is encrypted between you and the Bank when you are using Online Banking.
Adelaide Bank has put in place a security system behind the scenes which monitors Online Banking transactions to help detect any fraudulent activity.

Telephone Banking (Express Line)

Adelaide Bank has put in place a security system behind the scenes which monitors Telephone Banking transactions to help detect any fraudulent activity.

Adelaide Bank will never ask for your PIN or PAC (either in person or by email)

What you can do to keep your information secure 

General security tips

  • Keep your contact details up to date.
  • Ensure your personal information is shredded or destroyed securely.

Computer security tips

  • Keep your computer up to date by installing the latest security software and ‘patches’ for your operating system.
  • Ensure you have installed anti-virus/spyware software installed along with a firewall – and keep them up to date.
  • Make sure you have a current backup of your computer files / important personal information.
  • Delete spam emails and do not open email attachments or click on links in emails from strangers.
  • Do not respond to an unsolicitored email asking you for personal information or financial details.
  • Be aware of email, internet and telephone hoaxes and scams – if something appears too good to be true, it almost certainly is.
  • If possible avoid using shared computers, such as those as internet cafes, hotels and airports.

Online Banking

  • Ensure you are the only person that knows your Customer Number and Personal Access Code.
  • Login by typing www.adelaidebank.com.au into your web browser.
  • Never follow an email link which takes you directly to a login screen, even those claiming to be from Adelaide Bank.
  • Do not use a computer that you do not trust to log in to your Online Banking.
  • Be aware of who make be looking over your shoulder when entering your Online Banking details.
  • Never leave your computer unattended while logged in to Online Banking.
  • Be sure to logout of Online Banking when you are finished.
  • Always look for the 'padlock' symbol in your web browser and click on it to verify that you are using the correct webpage and that the connection is encrypted with SSL.

Cards & ATMs

  • Ensure you are the only person that knows your Customer Number and Personal Access Code.
  • Never write down your PIN.
  • Be alert when using ATMs and EFTPOS and keep the pinpad hidden when entering your PIN.
  • Register with Verified by VISA for added security shopping online.  Learn More.
  • Sign your cards as soon as you receive them.
  • Check your statements and call us immediately if you identify any unauthorised transactions.
  • Never give your card to someone else
  • Remember to retrieve your card after making purchases.
  • Cut up any expired cards and dispose of securely.

Known threats 

It is important that you are aware of potential fraud attempts you may come across.  Some common threats are:

  • Phishing
  • Trojan horse
  • Spyware
  • Viruses
  • Online job scams
  • Card skimming
  • Identity theft
  • Investment scams

For more information on known threats and their descriptions refer to www.scamwatch.com.au.

Industry partners 

Further information on how to stay safe and secure online can be found on these websites: