How do I apply for financial hardship?

We understand that life doesn’t always go to plan and unfortunately there may be times when your personal circumstances change unexpectedly. If you’ve lost your job, suffered an illness, been affected by a natural disaster or you’re experiencing a reduction in your income which is making it difficult to meet your repayments, you should contact us straight away.


Contact us 


If you’re experiencing difficulty in meeting the minimum repayments on your home loan or credit card, we encourage you to contact us as soon as possible.

Phone-icon  1300 650 259
 Monday to Friday 8.30am-5pm (CST)
Email-icon  Complete our enquiry form


How can we help?


We’ll work with you to understand your own unique circumstances, and to identify how we can best assist you. Some of the ways we may be able to help include:

  • tailored payment arrangements
  • deferred or reduced payments on your loan for a defined period of time
  • extension of your loan term

In most instances a suitable arrangement can be made quickly and efficiently over the phone. In some situations we may require evidence of financial difficulty and completion of a statement of financial position to assist us in considering your circumstances.