Contact us

Our company details

Adelaide Bank's corporate, administration and support teams, processing centre, and customer contact and care are based in Adelaide.

 BSB:  610-101 
 SWIFT code:  BENDAU3B
 Street address:  80 Grenfell Street,
 Adelaide, South Australia 5000
 Postal address:  GPO Box 1048
 Adelaide, South Australia 5001
 ATM locator:  Find your nearest ATM

 

Contact details

To report a lost or stolen card

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within Australia: 1300 652 220

Overseas: +61 8 8300 6000

 24 hours a day
7 days a week

For Online Banking registration & technical support

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1300 135 481

 Mon to Fri 8am-8pm(CST)
Sat, Sun and public holidays 9am-4pm (CST)

*excluding Christmas Day and ANZAC Day

To use Phone Banking (Express Line) for enquiries or transactions

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1300 300 893

 24 hours a day
7 days a week

For general enquiries
Our friendly customer service team is available
7 days a week to answer any questions you may have, including:

  • Account and statement enquiries
  • Phone Banking registrations
  • All other general enquiries
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within Australia: 1300 652 220
overseas: +61 8 8300 6000

Mon to Fri 8am-8pm (CST)
Sat, Sun and public holidays 9am-4pm (CST)

*excluding Christmas Day and ANZAC Day

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complete our online enquiry form 

 24 hours a day
7 days a week

For assistance with financial hardship

 

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1300 650 259

Mon to Fri 8.30am-5pm(CST)

Email-icon complete our online enquiry form

   24 hours a day
7 days a week

To provide feedback or obtain help resolving a complaint

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 1300 361 911

overseas: +61 3 5485 7911

 Mon to Fri 8am-5:30pm (CST)

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 complete our online feedback form

24 hours a day
7 days a week


Customer service


Our friendly customer service team are available 7 days a week to assist you with any queries that you may have, over the phone.

Phone-icon
1300 652 220 
 Monday to Friday 8am-8PM (CST)
 Sat, Sun and public holidays 9am-4pm (CST)

*excluding Christmas Day and ANZAC Day 

You can quickly and easily update your:

  • residential and postal address
  • home and work phone numbers
  • mobile phone number
  • regular payment plans
You can also re-order a lost or stolen card Just make sure you have the following information ready when you call:
  • Your Customer Number or Account Number
  • Information for us to verify your identity (full address, date of birth)
  • Details of what you require changed
We are also very happy to help you with general queries about your accounts, such as :
  • How do I fix my loan account
  • What do I need to do to change my name
  • I'd like to change my Direct Debit
  • I need to obtain a statement of my account


ATMs


Adelaide Bank customers are able to use any Bendigo Bank or Suncorp Bank ATM to do the following transactions:

  • make withdrawals
  • obtain account balances
  • transfer funds between linked accounts
  • deposit cash and cheques (at selected ATMs only)
  • change your PIN (at selected ATMs only)

ATM locations

Bendigo Bank and Suncorp Bank have teamed up to bring you a combined network of 2000 ATM locations across Australia. Through this shared network arrangement, you can now use any Suncorp Bank ATM as though it is a Bendigo Bank machine.

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 Click here to search for your nearest ATM

Access Overseas

There are more than 840,000 ATMs overseas which will accept your cash card or credit card. While travelling overseas, you can make withdrawals in local currencies at selected ATMs.

For ATM locations overseas, visit www.visa.com or www.mastercard.com

^ At ATMs displaying the VISA Plus logo



Branch banking


Adelaide Bank customers can use more than 430 Bendigo Bank branches across Australia, including 240-plus Community Bank® branches owned and operated by local communities. You can complete the following transactions:

  • deposits
  • withdrawals
  • bank cheques
  • telegraphic transfer
Mostly, our branches open from 9.00am to 5.00pm on weekdays and on Saturdays from 9.00am to noon. Click here to find your nearest branch, and to check these opening times.


Adelaide Bank is a division of Bendigo and Adelaide Bank Limited, ABN 11 068 049 178, Australian Credit Licence/AFSL 237879