Security advice

Adelaide Bank advises ALL our customers to ignore any emails that request personal or confidential information to be supplied as some customers from other banks have recently received fraudulent email requests.

If you are suspicious of the origin of what appears to be an email sent from Adelaide Bank, you are encouraged to call us immediately on 13 22 20 or 1300 65 22 20.

Below are some important things to remember...

• If you receive ANY email requesting your Adelaide Bank Customer Number or Adelaide Bank Personal Access Code and / or a link (usually the text is blue and underlined) to click on to enable you to log onto Online Banking, please delete the email immediately.
• Recently, fraudulent emails have been sent to random email addresses advising the recipient (Generally addressed as "Dear Valued Customer" ) that due to a new security system, you are required to reactivate your account by following the instructions contained within the email.
• Never provide personal, confidential or security related details, including your Adelaide Bank Customer Number or Adelaide Bank Personal Access Code in response to an email, even if it appears to have originated from Adelaide Bank.
• Adelaide Bank treats all matters regarding the security of your personal information with the utmost importance.
• When entering your Adelaide Bank customer number or Adelaide Bank Personal Access Code to log onto Online Banking, you should always ensure that the site is secure by ensuring that the closed lock image appears at the bottom of your web browser. Click here for more information regarding security online.
• Adelaide Bank suggests that you "Bookmark" our official and authorised website.
• ALWAYS log onto Online Banking directly from our official and authorised website adelaidebank.com.au by clicking either of the following icons that appear at the top right hand corner of each page within our site.
  
• For further information regarding security advice with electronic transactions, please view and/or download a copy of our PIN and PAC Security Advice from the link under the "Downloads" banner on this page.
• For further information regarding our electronic banking terms and conditions, please view and/or download a copy from the link under the "Downloads" banner on this page.

More information

This advice is intended to raise the awareness of an increasingly common Internet fraud called "phishing".

Phishing involves sending customers a seemingly legitimate email request for account and other information, often under the guise of asking the customer to verify or reconfirm confidential personal information such as account numbers, passwords and other sensitive information. In the email, the perpetrator uses various means to convince recipients that they are receiving a legitimate message from someone whom the customer may already be doing business with, such as a bank.
These emails usually contain copies of bank logos, web links and graphics designed to mislead the customer and prompt them to complete an embedded form or return the email with the information contained within or to simply visit the web site by using the hyperlink provided in the email. The email and web sites are fake.

Related links

For further information regarding hoax emails, visit the consumer section of the Australian Securities and Investments Commission (ASIC) website.